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1.9 Based on 37 reviews
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  • Customers like
    • Prices 10
    • Appliances 3
    • Service 3
  • Customers don't like
    • Dishonest customer service 11
    • Lack of notification of problem 7
    • Refund policy 5
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Appliance Connection hired an incompetent trucking company (AM Trucking) from Hayward CA to deliver my refrigerator. The delivery personnel came to my door and stated they declined to deliver. They refused to drive on the road to my house, which is regularly travelled by the same size truck. They lied and said they couldn't find the place. Appliance Connection was unable to deliver, so they sent the item back and charged me $533.00 for the... Read more

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Ordered a stove on july 4th. Am trucking was to deliver between 4 and 7 pm on july 15. No delivery no call. No customer service after hours. On july 16 I was told truck broke down and a new delivery time would be scheduled on july 18. Again nothing. Contacted appliance connection on the 19th . They forwarded their email to Am trucking. Am Trucking says they will reschedule. No calls. July 21st. Customer service says they will call me back. Read more

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They refuse to match a price even before the item has been received. They did say they were sorry, uh huh. I was offered points for my next purchase oh and offered an additional 3 years on my warranty. As of 6/29/16 three online stores offered this same refrigerator for $1,093.00 even with taxes in my state I would have saved a considerable amount of money from the $1,399.00 I originally paid. I was scammed, completely scammed. I have no choice... Read more

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Make sure you pay with paypal. Very shady company with a terrible customer service. Waited for a whole month for my chair to arrive. When i tried then to cancel, they prettu much told me tough luck, you bought it and you have to wait.. I have paypal dispute open to get my money back. Read more

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HORRIBLE CUSTOMER SERVICE. HORRIBLE COMMUNICATION. They just charged me an additional $80 after I agreed to pay half of shipment cost of $275 on the phone. I spoke to Jenny, John Flores, Eric, and "Karan" (male), whom all seem to all be managers. They all told me different stories. FIRST of all, they sent my bedroom set to my billing address which should not have which is the websites fault that defaults automatically to billing address as... Read more

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I ordered my product over one month ago and ended up cancelling because 4 weeks had passed and still no clear date of when I would receive my product. I was told I hadn't gotten my product because I wanted the delivery company to deliver on my time not theirs. That was after I had been told that I could only get my product on days when the delivery company would be in my area...what kind of mess is that? So if I was the only person to order in... Read more

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ordered a $600 microwave that they told me shipped , yet it took nearly 3 wks to get delivered, this after contacting their carrier five times, product arrives and is damaged and because it wasn't signed for that way (( pkg was fine, clearly it was concealed damage)... they offer me a lousy $50 to keep it as is... Terrible service and hundreds of complaints on BBB, dont trust these people. I will be sure to report them and file a claim to get... Read more

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ordered a washer/dryer combo on 2/22/2016 and it is 5/17/2016 and still no product. I keep getting emails regarding the product availability but it keeps getting pushed back to further dates. I've called customer service several times and they pretty much tell me what I already know from the email. This was a $3,000 order and I feel like I just got robbed. 3-4 months to get a product? That is just crazy. You are better off ordering elsewhere.... Read more

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Paid for "white glove" treatment and installation and got a real kick in the pants instead. Installers were not competent and forgot to bring what they needed to install. They were polite and said they would be sure to notify the company to credit me for the installation. Over a month has gone by and I have had repeated response that they will e-mail the delivery people and get back to me and one really rude response, which I quote. (Note the... Read more

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we ordered Samsung appliance pack for about 4k - we received everything and were never told the person was supposed to unpack it all and inspect them with us. So we were left with a mess and a damaged microwave (after it took a month to even get our appliances) Now another month and we have no functional microwave and i think we lost out on our hundreds of dollars in rebate - i will never order anything from this company again. They wanted us... Read more

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