1.9
  • Refrigertor1 votes
  • Customer service2 votes
  • Horrible customer service2 votes
  • Refund policy1 votes
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  • Dec 12
  • Furniture and Decor
  • Missoula, Montana
  • Vanity
  • 25
  • REVIEW RATING 4/5

I ordered a vanity from them, and after almost 2 weeks after I placed the order, they contacted me and said the manufacturer doesn't ship to my location. They said the closest the manufacturer ships would be 8 hours away. That was actually a lie...the real reason they didn't want to ship to my location is they (Appliances Connection) didn't want to pay money for shipping. I called the... Read more

Was this review helpful? 1 1

  • Nov 22
  • Appliances and Electronics
  • San Francisco, California
  • Appliances
  • 1
  • 1
  • 134
  • REVIEW RATING 5/5

On 8/14/14 I ordered a range from Appliances Connection with additional services of installation, extra stairs, and white glove delivery, all to the tune of $970.98. After 2 1/2 months and multiple requests for information, the delivery truck arrived at my address, but the range was not removed from the truck because the delivery agents alerted me to damage: a stripped screw on the left front... Read more

Was this review helpful? 2 0

  • Nov 02
  • Appliances and Electronics
  • Bellevue, Washington
  • Stove
  • 91
  • REVIEW RATING 4/5

Customer service emailed me stating I would receive the refund of the stove returned, which was $1,689.00 I received $1520.10 to what I first paid $1,835.68 they have taken from me $315.68 I can understand them not giving back the installation and delivery for which I paid but not $168.58 unaccounted for. Different customer service representative aggressive not helpful to the customer. They... Read more

Was this review helpful? 0 2

  • Oct 29
  • Appliances and Electronics
  • Millersville, Maryland
  • Lg Refrigerator
  • 67
  • REVIEW RATING 4/5

Had to wait over a month for my LG refrigerator. The refrigerator was scheduled to arrive on Tuesday between 8-2 but, it arrived on Thursday at 4. I got a call on Monday informing me it would not come until Wednesday since the truck broke down. Waited until 1 on Wednesday & called them to be informed it would not be here until Thursday. After Mondays call that was the only time they... Read more

Was this review helpful? 1 1

  • Oct 29
  • Appliances and Electronics
  • Appliances
  • 96
  • REVIEW RATING 4/5

This company is just criminal. DO NOT PURCHASE FROM THEM! You will get broken or damaged appliances; your "professional installers" will actually be convicted felons with zero installation knowledge; they will *** the installation jobs; and to top it all off you will be left with zero recourse. Appliances Connection's customer service and problem resolution department is a joke. Comcast... Read more

Was this review helpful? 1 1

  • Oct 16
  • Products
  • Refused Furniture Charge
  • 1
  • 1
  • 97
  • REVIEW RATING 4/5

The company's delivery personnel showed up without advance notice, not even a call. The furniture was defective and damaged. Delivery personnel left the scene with the refused furniture and paperwork before I could connect with the company regarding a refund. The delivery people marred the furniture with grease by putting it back in the truck unwrapped. One delivery man actually sat down in... Read more

Was this review helpful? 4 1

  • Oct 15
  • Appliances and Electronics
  • Cooktop
  • 58
  • REVIEW RATING 4/5

I ordered a ton of appliances back in May and while it took a while all arrived in a fairly timely manner except for my cooktop. I was originally told the cooktop was in stock then I was told it would be July before I would receive it. Come July I checked in and they told me it would be around September 15th. Around September 12th I was told they would have my cooktop on September 17th. It is... Read more

Was this review helpful? 1 1

  • Oct 12
  • Appliances and Electronics
  • Washer And Dryer
  • 74
  • REVIEW RATING 4/5

Appliance Connection in Brooklyn NY. I just ordered a washer and dryer from this company online. Washer was dented on bottom and was not discovered until it was brought inside my home, signed the air waybill and their AM Delivery Guys GONE. Their delivery guys dropped off the units in my yard at night time. It was dark and I could not fully see the damage until adequate light was available. The... Read more

Was this review helpful? 3 1

  • Oct 09
  • Furniture and Decor
  • Coffee Table
  • 61
  • REVIEW RATING 3/5

Ordered a coffee table that had a description of "In Stock- Ready to Ship". After placing the order and my card being charged- I checked back to track the piece. The status showed "fulfilling" and that they were waiting for it to arrive in their warehouse to be shipped. Umm, that isn't "in stock". Two week back order, per their customer service person... we'll see if that stands. I was... Read more

Was this review helpful? 1 1

I made an order from this company a month ago and I haven't receive the item yet, frustrating.I'll go ahead and cancel. Add comment

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