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  • Customers like
    • Prices5
    • Refrigertor1
  • Customers don't like
    • Dishonest customer service11
    • Lack of notification of problem7
    • Refund policy5

  • May 11
  • Appliances and Electronics
  • Denver, Colorado
  • Freezer
  • 51
  • REVIEW RATING 4/5

I would NOT recommend purchasing appliances from the Appliance Connection under ANY circumstances. Nor would I recommend buying any appliance from Summit. I purchased a Summit under-counter refrigerator and freezer. $1800 each When it was apparent that the freezer was not working (ice cream was always mushy), I contacted Appliance Connection. For 3 months, I was corresponding with Appliance... Read more

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  • Apr 24
  • Appliances and Electronics
  • Prestonsburg, Kentucky
  • Washer And Dryer
  • 84
  • REVIEW RATING 4/5

Ordered washer dryer combo March 08, 2015. When ordered the website indicated that they were available. When they did not show up at the correct time, I checked the status online to find out that the items were not available and the order was pushed out for future delivery. Each time I checked the status the order keeps be pushed out by 1 to 2 weeks. 3 times I had to resubmit payment request to... Read more

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  • Apr 22
  • Appliances and Electronics
  • Cape Fair, Missouri
  • Stove
  • 1
  • 1
  • 40
  • REVIEW RATING 4/5

Now they are willing to refund our money if WE pay for the shipping back to their company and go by their shipping rules at .75 per pound. This company does not back up what they say they will do when it comes to damaged or merchandise when the merchandise will not perform as it should for safety's sake. this has been going on since 2/2015 after reviving the first stove at the end of January 2015... Read more

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  • Apr 17
  • Appliances and Electronics
  • Englewood, Florida
  • Beverage Refrigerator
  • 42
  • REVIEW RATING 4/5

We received a small beverage refrigerator four months ago which was damaged. There was minimal interior packaging but dented door and sides. The door would not even close properly. We agreed to a credit to cover the damage and were told to keep the frig. We threw away the carton and waited for our credit. After many many calls with promises the credit was forthcoming and would be issued in... Read more

Was this review helpful? 0 1

  • Apr 09
  • Appliances and Electronics
  • Wichita, Kansas
  • Weight Machine
  • 41
  • REVIEW RATING 4/5

Ordered a weight machine but item was backordered, so when I found this out i called and cancelled the order. But two weeks later this place charges my credit card and ships the item. I call to ship it back and depending on who I talk to I get several different answers. Talk about a dishonest bunch of liars!! They are stating the cant do anything for me and tell me I have buyers remorse! I... Read more

Was this review helpful? 1 1

  • Mar 27
  • Furniture and Decor
  • Spring Valley, California
  • Online Order
  • 61
  • REVIEW RATING 4/5

5 weeks. No money, no product, no idea when (if at all) my order will be delivered. Horrible customer service. lots of promises that couldn't be delivered. DO YOURSELF A FAVOR AND BUY ELSEWHERE. They don't have any guaranteed delivery time - even if takes 2 months, it's still considered to be normal for them. they lost my package, Kelvin Dittman promised me to make up for it and deliver it within... Read more

Was this review helpful? 2 0

  • Mar 23
  • Appliances and Electronics
  • Marionville, Missouri
  • Avanti Gas Stove
  • 47
  • REVIEW RATING 4/5

After ordering an Avanti 20 inch gas stove in December of 2014 and receiving the unit on 01/27/2015 the units thermostat was about 150 to hot. After getting someone, with several attempts before hearing anything back, I was told by Avanti I would get a call from a service tech which worked for them within three days and did not. On calling them back I was put on hold and told I was being shipped... Read more

Was this review helpful? 1 0

ordered a dining table thsy delivered it with missing 4 chairs until now they dont give me a complete answer and having a hard time contacting them again, they emailed me that they sent it through fedex but they did not give me a tracking number until now were still waiting Add comment

  • Mar 13
  • Furniture and Decor
  • Portland, Oregon
  • Bed Frame
  • 75
  • REVIEW RATING 4/5

I bought a bed frame and ordered express shipping. They charged me for this service, and when the item didn't arrive, I called them and they said they don't offer express shipping to my location. The reason I bought from this company was because I wanted it delivered quickly. After three phone calls where they said they would refund me, they finally did and said they would offer "white glove"... Read more

Was this review helpful? 2 0

  • Mar 12
  • Appliances and Electronics
  • Citrus Heights, California
  • Dishwasher
  • 43
  • REVIEW RATING 4/5

Do not buy Samsung products from Appliances Connection! AC does not participate in Samsung's exchange program to swap out a defective unit and will give you the run around regarding never receiving Samsung's faxes. Their online customer support is derisive, unintelligent and uninterested in anything other than closing your ticket after giving uninformed and misleading answers. They first of... Read more

Was this review helpful? 2 0

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