Appliance Connection Complaints and Reviews

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Appliance Connection
Main address: 13851 Telegraph Rd. 22192 Woodbridge VA
703-492-SAVE, , acsales@applianceconnection.net
  • 87+1 mobile complaints
  • $39.2K claimed losses
  • $445 average
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  • Nov 02
  • Appliances and Electronics
  • Bellevue, Washington
  • Stove
  • 49

Customer service emailed me stating I would receive the refund of the stove returned, which was $1,689.00 I received $1520.10 to what I first paid $1,835.68 they have taken from me $315.68 I can understand them not giving back the installation and delivery for which I paid but not $168.58 unaccounted for. Different customer service representative aggressive not helpful to the customer. They... Read more

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  • Oct 29
  • Appliances and Electronics
  • Millersville, Maryland
  • Lg Refrigerator
  • 31

Had to wait over a month for my LG refrigerator. The refrigerator was scheduled to arrive on Tuesday between 8-2 but, it arrived on Thursday at 4. I got a call on Monday informing me it would not come until Wednesday since the truck broke down. Waited until 1 on Wednesday & called them to be informed it would not be here until Thursday. After Mondays call that was the only time they... Read more

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  • Oct 29
  • Appliances and Electronics
  • Appliances
  • 50

This company is just criminal. DO NOT PURCHASE FROM THEM! You will get broken or damaged appliances; your "professional installers" will actually be convicted felons with zero installation knowledge; they will *** the installation jobs; and to top it all off you will be left with zero recourse. Appliances Connection's customer service and problem resolution department is a joke. Comcast... Read more

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  • Oct 16
  • Products
  • Refused Furniture Charge
  • 1
  • 1
  • 69

The company's delivery personnel showed up without advance notice, not even a call. The furniture was defective and damaged. Delivery personnel left the scene with the refused furniture and paperwork before I could connect with the company regarding a refund. The delivery people marred the furniture with grease by putting it back in the truck unwrapped. One delivery man actually sat down in... Read more

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  • Oct 15
  • Appliances and Electronics
  • Undelivered Cooktop
  • 39

I ordered a ton of appliances back in May and while it took a while all arrived in a fairly timely manner except for my cooktop. I was originally told the cooktop was in stock then I was told it would be July before I would receive it. Come July I checked in and they told me it would be around September 15th. Around September 12th I was told they would have my cooktop on September 17th. It is... Read more

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  • Oct 12
  • Appliances and Electronics
  • Washer And Dryer
  • 56

Appliance Connection in Brooklyn NY. I just ordered a washer and dryer from this company online. Washer was dented on bottom and was not discovered until it was brought inside my home, signed the air waybill and their AM Delivery Guys GONE. Their delivery guys dropped off the units in my yard at night time. It was dark and I could not fully see the damage until adequate light was available. The... Read more

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  • Oct 09
  • Furniture and Decor
  • Coffee Table
  • 47

Ordered a coffee table that had a description of "In Stock- Ready to Ship". After placing the order and my card being charged- I checked back to track the piece. The status showed "fulfilling" and that they were waiting for it to arrive in their warehouse to be shipped. Umm, that isn't "in stock". Two week back order, per their customer service person... we'll see if that stands. I was... Read more

Was this review helpful? 1 0

I made an order from this company a month ago and I haven't receive the item yet, frustrating.I'll go ahead and cancel. Add comment

     

  • Oct 01
  • Appliances and Electronics
  • Palm Springs, California
  • Damaged Appliances
  • 1
  • 1
  • 81

I ordered a new refrigerator, stove, microwave and dishwasher and received *used* equipment - scratched and dirty and clearly not the result of shipping damage. Then I learned that their 30 day No Hassle Return Policy is a complete joke. The fine print behind it makes it a HUGE Hassle to return. Example: even though their written return policy says: "If you choose to have... Read more

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  • Sep 25
  • Appliances and Electronics
  • Walnut Creek, California
  • Broken Item Delivery
  • 1
  • 1
  • 25

Was shipped a broken item, item was also the wrong color, and the ad was misleading regarding the product. Customer service is very rude. They will not issue a refund SCAM SCAM SCAM SCAM SCAM Do not shop from these guys Read more

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