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  • Customers like
    • Prices7
    • Appliances3
    • Service3
  • Customers don't like
    • Dishonest customer service11
    • Lack of notification of problem7
    • Refund policy5
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  • Sep 30
  • Appliances and Electronics
  • Boston, Massachusetts
  • 11

Poor customer service. It took over a month to receive a refrigerator I ordered that I was told would ship out in 10days. They could not give me a delivery date prior to a 48 hr notice, and then it's an 8 hr window from 2-8pm. I ordered a right side openning refrigerator. I paid extra for inside delivery and removal of old refrigerator.. The refrigerator door was not right side opening as I... Read more

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Pathetic customer service, delivery company even worse Add comment

  • Sep 14
  • Appliances and Electronics
  • Cooktop
  • 16

Shopping at Appliances Connection has been a wonderful experience. They have a vast selection of products at very reasonable prices. Delivery is a snap and I am totally satisfied with my experience. The website is easy to navigate with tons of information. I was able to easily locate the product that I was looking for along with detailed information as to whether or not it would be the right fit... Read more

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After 2 MONTHS of waiting, I finally received my range and it had a huge gouge in the door... Still waiting to resolve it! HORRIBLE customer service! Add comment

  • Jul 25
  • Appliances and Electronics
  • Kitchenaid Dishwasher
  • 61

Purchased a KitchenAid dishwasher online from this company over Thanksgiving Weekend. Their site is very easy to navigate and their purchase process was simple and fast. I received a call from them on Monday morning to confirm that they had received my order. Another call the next day, Tuesday, let me know that it was being shipped via truck that day. I received it, in immaculate condition, on... Read more

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  • Jul 22
  • Appliances and Electronics
  • Dryer
  • 68

We recently purchased a full kitchen at Appliances Connection . After reading many reviews online we decided to see what Appliances Connection had to offer. After a long drive we finally got to their showroom. We where greeted by the showroom staff who guided us on the best products on the market. My wife who needs to know everything about everything, was informed and educated with all the... Read more

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  • Jul 17
  • Appliances and Electronics
  • Positive Experience
  • 23

I recently purchase a new home and had to buy all new appliances to furnish it. I put in two separate orders. Customer service was beyond helpful. I was informed throw email every step of the way until my order was delivered. All items came in perfect shape. They even delivered them inside my house. No damage to any of the items. The cost I paid was lower then anyone else on the internet. Sales... Read more

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  • Jul 16
  • Appliances and Electronics
  • Davis, West Virginia
  • Wall Oven
  • 1
  • 1
  • 95

What ever you do, don't order from these people. I ordered an wall unit oven. It came and it was the wrong model, color and it had a huge dent in the top. After dozens of emails back and forth, reassembling the box, taking pictures inside of the oven to try and capture a picture of the serial number, they refused to take it back and recommended I sell it on Craigslist. I wish I had read all these... Read more

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  • Jun 04
  • Appliances and Electronics
  • Cincinnati, Ohio
  • Bosh Dishwasher
  • 177

I ordered a Bosch Dishwasher, the required power cord and the plumbing hook-up (three pieces) on 21 May. On 3 June, I finally got notice that they would be delivered the next morning around 5:00 AM! This morning, the truck arrived at 5:25 AM, but only had two pieces. The plumbing hook-up was missing. The truck men, with their partial mastery of English, looked with me at the invoice which... Read more

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  • May 11
  • Appliances and Electronics
  • Denver, Colorado
  • Freezer
  • 170

I would NOT recommend purchasing appliances from the Appliance Connection under ANY circumstances. Nor would I recommend buying any appliance from Summit. I purchased a Summit under-counter refrigerator and freezer. $1800 each When it was apparent that the freezer was not working (ice cream was always mushy), I contacted Appliance Connection. For 3 months, I was corresponding with Appliance... Read more

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