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  • Customers like
    • Prices 9
    • Appliances 3
    • Service 3
  • Customers don't like
    • Dishonest customer service 11
    • Lack of notification of problem 7
    • Refund policy 5

Dishonest, unreliable. Sell you items they don't have in stock. Charge your card immediately. Sends you bogus "item has shipped" e-mails. Say they shipped items, when they have not. Give you lip service which they must know is not true. Just not credible in any way. In my case they finally provided a "tracking number" which was nothing more than a label they created. Still never sent item. Via... Read more

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Appliance Connection uses AM Home Delivery to deliver their products. They were 2 hours late and I could not receive my clients appliances so I declined. They tried to charge me $250 for "rescheduling " the delivery. On the second attempt they were 2 hrs late again. Add comment

They messed up my order in every way possible: 1. They double charged me for some of my appliances $1200 2. the shipping was not free as was advertised $70 3. the price that was advertised was not provided $42 4. customer service canceled my order and then resubmitted the order wrong 5. white glove service was not received even though it was ordered 6. the product was damaged beyond repair during... Read more

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There is Appliance Connection and there is Appliances Connection. Do not get the 2 mixed up! We bought from Appliance Connection and what a disappointment. We were probably at the wrong place and were really referred to the Appliances Connection. Here's the thing. Appliance Connection is a 2nd hand store. Mostly not new stuff and they don't let you know if anything works and they don't care.... Read more

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this sellers free delivery take 1 month +(they not mention about it, just free delivery) customer service response very slow, sometime i wonder they are still doing business... here is my story. i purchase 6,600 appliance for my home project. delivery take 35 days (i think they use my credit for get order item from manufacture.) and,,, first i got gas range missing part. it take 10 days to get... Read more

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Poor customer service. It took over a month to receive a refrigerator I ordered that I was told would ship out in 10days. They could not give me a delivery date prior to a 48 hr notice, and then it's an 8 hr window from 2-8pm. I ordered a right side openning refrigerator. I paid extra for inside delivery and removal of old refrigerator.. The refrigerator door was not right side opening as I... Read more

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Pathetic customer service, delivery company even worse Add comment

Shopping at Appliances Connection has been a wonderful experience. They have a vast selection of products at very reasonable prices. Delivery is a snap and I am totally satisfied with my experience. The website is easy to navigate with tons of information. I was able to easily locate the product that I was looking for along with detailed information as to whether or not it would be the right fit... Read more

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After 2 MONTHS of waiting, I finally received my range and it had a huge gouge in the door... Still waiting to resolve it! HORRIBLE customer service! Add comment

Purchased a KitchenAid dishwasher online from this company over Thanksgiving Weekend. Their site is very easy to navigate and their purchase process was simple and fast. I received a call from them on Monday morning to confirm that they had received my order. Another call the next day, Tuesday, let me know that it was being shipped via truck that day. I received it, in immaculate condition, on... Read more

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