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2.0 Based on 32 reviews
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  • Customers like
    • Prices 10
    • Appliances 3
    • Service 3
  • Customers don't like
    • Dishonest customer service 11
    • Lack of notification of problem 7
    • Refund policy 5

ordered a washer/dryer combo on 2/22/2016 and it is 5/17/2016 and still no product. I keep getting emails regarding the product availability but it keeps getting pushed back to further dates. I've called customer service several times and they pretty much tell me what I already know from the email. This was a $3,000 order and I feel like I just got robbed. 3-4 months to get a product? That is just crazy. You are better off ordering elsewhere.... Read more

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Paid for "white glove" treatment and installation and got a real kick in the pants instead. Installers were not competent and forgot to bring what they needed to install. They were polite and said they would be sure to notify the company to credit me for the installation. Over a month has gone by and I have had repeated response that they will e-mail the delivery people and get back to me and one really rude response, which I quote. (Note the... Read more

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we ordered Samsung appliance pack for about 4k - we received everything and were never told the person was supposed to unpack it all and inspect them with us. So we were left with a mess and a damaged microwave (after it took a month to even get our appliances) Now another month and we have no functional microwave and i think we lost out on our hundreds of dollars in rebate - i will never order anything from this company again. They wanted us... Read more

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I purchased a large Samsung refrigerator (29.5 cu ft) from Appliance Connection. Their price was over $1300 less than our local Best Buy and Home Depot so the week long wait was well worth it. The delivery was unbelievable. The fridge was too big to go through a 36" door. They removed the doors from the fridge (along with the electrical connections), removed the entry door of my house, rolled it in as far as they could, then picked it up and zig... Read more

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This is the worst company I have ever dealt with on the internet. Ordered a A/C unit for $429. Advertised free shipping "Anywhere in the US". They added $79 shipping because I was in a "remote area" when I live 12 miles from Beaumont Tx which is not a "remote area". Advised me by email my shipping address was invalid and canceled my order without trying to get a correct address. Told me to replace the order. When I did, the price was now... Read more

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Do not buy from them. Very poor customer service. They are also liars!!!!! Add comment

Dishonest, unreliable. Sell you items they don't have in stock. Charge your card immediately. Sends you bogus "item has shipped" e-mails. Say they shipped items, when they have not. Give you lip service which they must know is not true. Just not credible in any way. In my case they finally provided a "tracking number" which was nothing more than a label they created. Still never sent item. Via UPS website the label was "voided." I charged back... Read more

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Appliance Connection uses AM Home Delivery to deliver their products. They were 2 hours late and I could not receive my clients appliances so I declined. They tried to charge me $250 for "rescheduling " the delivery. On the second attempt they were 2 hrs late again. Add comment

They messed up my order in every way possible: 1. They double charged me for some of my appliances $1200 2. the shipping was not free as was advertised $70 3. the price that was advertised was not provided $42 4. customer service canceled my order and then resubmitted the order wrong 5. white glove service was not received even though it was ordered 6. the product was damaged beyond repair during shipping. $New Appliance 7. would not except... Read more

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There is Appliance Connection and there is Appliances Connection. Do not get the 2 mixed up! We bought from Appliance Connection and what a disappointment. We were probably at the wrong place and were really referred to the Appliances Connection. Here's the thing. Appliance Connection is a 2nd hand store. Mostly not new stuff and they don't let you know if anything works and they don't care. We bought a slow cooker/rice cooker/steamer. ... Read more

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