Appliance Connection Complaints and Reviews

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Appliance Connection
Main address: 13851 Telegraph Rd. 22192 Woodbridge VA
703-492-SAVE, , acsales@applianceconnection.net
  • 71+1 mobile complaints
  • $33.2K claimed losses
  • $454 average
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  • Jul 19
  • Appliances and Electronics
  • Return Policy
  • 33

AppliancesConnection's return policy states that if a customer is unsatisfied with the product for any reason, they will initiate a full refund. From the website: AppliancesConnection offers a 30 Day Hassle-Free Return Policy from the date of receipt of merchandise. If, for whatever reason, you are not 100% satisfied with your purchase, you could return it to our warehouse for a full refund.... Read more

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  • Jul 14
  • Appliances and Electronics
  • Philadelphia, Pennsylvania
  • Stainless Steel Refrigerator
  • 20

I brought a stainless steel refrigerator from them in May 2014. When it was shipped in June 2014 it was slightly damaged but the main issue is when I removed the plastic once the delivery guys left, the refrigerator began to rust. They are currently giving me the run around about replacing it or coming to get it to give me my money back. In fact, they are commingling the issue of the washer... Read more

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MOST HORRIBLE EXPERIENCE EVER!!!! Shop locally DO NOT support this company who obviously have no idea what canceling an order means or who take your money before an item has shipped then say it has shipped!! You will find the same prices with local dealers SAVE YOURSELF THE STRESS AND DO NOT SHOP HERE!! Add comment

  • Jul 01
  • Appliances and Electronics
  • Sanford, Michigan
  • Disreputable Company
  • 40

I do not recommend this company. Poor communication once you place the order and they have your money. They give you the run around when you email or call them. We ordered 5 appliances from appliance connection in February 2014. They said everything was in stock....After waiting for a month we called and they said they were waiting for the cooktop. The next time we called they said they were... Read more

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  • Jun 24
  • Appliances and Electronics
  • Knoxville, Tennessee
  • Refrigerator Delivery Time Frame
  • 1
  • 37

i ordered a refrigerator on May 30th. They charged our credit card nearly 2 weeks prior to shipping and we contacted then numerous times in an attempt to learn when the item was scheduled to ship. I'd rate their communication 1 star. Delivery speed 1 star. And price 5 stars. If you're in no hurry for your items and if communication is not a priority with you then Appliance Connection might be a... Read more

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  • Jun 23
  • Appliances and Electronics
  • North East, Maryland
  • Bath Room Tub
  • 52

Placed an order. Two days later get a call one item is out of stock, rest would ship out within a week....agree to that and say "Ship when complete". 3 weeks later no word, no products. Log into site and order ticket says it is back ordered an won't ship for 2 months. Call and cancel. One week later call to check refund and order wasn't cancelled, but put into a "the customer is thinking... Read more

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  • Jun 19
  • Shopping
  • Des Moines, Iowa
  • Online Order Problems
  • 29

Confirmed details with sales staff prior to placing order. Item was not as discussed cosmetically and requested to return. Guess what all my fault that I ordered online from an online company. My error. I have wasted 2 full days trying to deal with them on it. I will be out return shipping for an appliance that I confirmed with them prior to ordering. They customer service is awful. They... Read more

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  • Jun 12
  • Furniture and Decor
  • Brooklyn, New York
  • Coaster Lamp Pricing Scam
  • 69

Here’s the story. I wanted to buy a Coaster 901434 Lamp. After researching it on the internet I found it advertised by Appliance Connection. Their ad said and I quote “Coaster 901434 Contemporary Table Lamp with Linen Shade (Set of 2) - $107 with free shipping. A banner at the top says “24hr RedTag Blowout Sale up to 50% off. By the way on the morning of 6/6/2014 this exact ad is running on the... Read more

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  • Jun 09
  • Appliances and Electronics
  • San Diego, California
  • Outdoor Stainless Steel Refrigerators
  • 29

I requested information about a product through online chat and all the response I could get back was call a sales person for more help. If I wanted to call in and talk to a sales person I would have. I like the convenience of online chat option. If a company is going to offer the online chat they should be able to provide a service not just to push you off to a sales person. I will never buy... Read more

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  • Jun 01
  • Appliances and Electronics
  • Stamford, Connecticut
  • Ge Dual Fuel Oven
  • 40

I wrote about two delays in installing a wall oven and a free-standing oven over the past year +. I wanted to add that they did resolve the problem and their customer service handled it well. The men who came the second time from A&B Trucking were very helpful as well. I only think it is fair that when I fairly write a bad review and the situation is resolved that a better follow-up review... Read more

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