Updates to the review posted by author:
Original review:
UPDATE: Appliances Connection finally agreed to give us a full refund and pay for return postage. However, that was only after filing complaints with the Oregon State and New York State Attorney General (for consumer fraud), and the Better Business Bbureau. But ultimately, I think what made the difference was the dispute we filed with our credit card company. I want to stress that this process took nearly four months! Most people who order appliances need them soon and don't have the luxury of going through a prolonged battle. What made the difference in our case is that as soon as we decided not to do business with Appliances Connection any further, we ordered another double oven from LOWES, which we should have done in the first place, and went ahead with our project. We suggest you do the same.
Feb 16, 6:12 PM
DO NOT BUY FROM APPLIANCES CONNECTION! If you must, follow this simple advice: DO NOT SIGN THE DELIVERY RECEIPT UNTIL YOU HAVE COMPLETELY UNPACKAGED AND INSPECTED THE ITEM FOR CONCEALED DAMAGE. IF YOU FIND DAMAGE, SIGN NOTHING, AND SEND THE ITEM BACK WITH THE DRIVER. THEN IMMEDIATELY CALL YOUR CREDIT CARD COMPANY AND FILE A DISPUTE. We stand to lose around $820. Here’s our story:
We ordered a double oven from Appliancesconnection.com, noting their rating was almost five stars. Two days after placing our order, a “shipping confirmation” arrived by email with a whole bunch of small print, which we ignored since we never agreed to it. When it finally arrived, over three weeks later, the driver delivered the crate to our garage, all 150 – 200 pounds of it. We inspected it carefully from the outside, saw no damage, so we signed the delivery receipt which had language that said “we had inspected everything” – and so we had – from the outside. When we finally unpacked the oven, we were astonished to find that it had been severely damaged. Later we learned from a freight inspector who we hired that it was probably dropped, possibly from a dock or forklift, and the whole frame was bent. It was a total loss, except for possible salvage.
We contacted Applliancesconnection.com immediately who informed us the trucking company, Exel, refused our claim because we signed the delivery receipt". We sent Aappliancesconnnection/.com the inspector’s report and eventually they agreed to give us a “full refund” and sent us an RMA (Return Merchandise Agreement)?. Under their RMA, all we had to do was re-package the oven to their specs and ship it back at our expense which, of course, exceeded the price of the item! Or we could pay them another $250 to take the item back and agree to their terms.. We investigated whether to file a lawsuit and found out that appliancesconnection/.com is an anonymous, protected, domain name and we needed a corporate or business identity in order to bring a suit!. We then tried our credit card company and filed a “post dispute”!. And, after two months, that’s where it sits:.
Our advice is that the few dollars you might save by dealing with these guys isn’t worth the grief if something goes wrong – deal with a reputable, local, dealer and save yourself a lot of potential grief.
1289fc4
We ordered a double oven from Appliancesconnection.com, noting their rating was almost five stars. Two days after placing our order, a “shipping confirmation” arrived by email with a whole bunch of small print, which we ignored since we never agreed to it. When it finally arrived, over three weeks later, the driver delivered the crate to our garage, all 150 – 200 pounds of it. We inspected it carefully from the outside, saw no damage, so we signed the delivery receipt which had language that said “we had inspected everything” – and so we had – from the outside. When we finally unpacked the oven, we were astonished to find that it had been severely damaged. Later we learned from a freight inspector who we hired that it was probably dropped, possibly from a dock or forklift, and the whole frame was bent. It was a total loss, except for possible salvage.
We contacted Applliancesconnection.com immediately who informed us the trucking company, Exel, refused our claim because we signed the delivery receipt". We sent Aappliancesconnnection/.com the inspector’s report and eventually they agreed to give us a “full refund” and sent us an RMA (Return Merchandise Agreement)?. Under their RMA, all we had to do was re-package the oven to their specs and ship it back at our expense which, of course, exceeded the price of the item! Or we could pay them another $250 to take the item back and agree to their terms.. We investigated whether to file a lawsuit and found out that appliancesconnection/.com is an anonymous, protected, domain name and we needed a corporate or business identity in order to bring a suit!. We then tried our credit card company and filed a “post dispute”!. And, after two months, that’s where it sits:.
Our advice is that the few dollars you might save by dealing with these guys isn’t worth the grief if something goes wrong – deal with a reputable, local, dealer and save yourself a lot of potential grief.
1289fc4
 Comments (4) |
| 1. Written by JP on May 4, 2012 from federal way, washington, US We are currently fighting them for a refund on our damaged dishwasher. They are a nightmare. We have a claim in with our credit card company, and will likely file with NY AG as well if I don't get resolution. |
| 2. Written by Mark on April 27, 2012 from washington, district of columbia, US I believe you probably ordered from a different Appliance Connection, as Appliance Connection in Woodbridge doesn't sell online. There is a popular website www.appliancesonneciton.com that sells primarily online, but they are unaffiliated. |
| 3. Written by Jenkins on April 24, 2012 from galveston, texas, US Today, 4/24, the same exact thing happened to me! |
 |
| Comments on Terrible Experience | |
• Keep the topic of messages relevant to the subject. • Personal attacks will be deleted. • No Links or Scripts. |
