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1.8 Based on 44 reviews
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  • Customers like
    • Prices 10
    • Appliances 3
    • Service 3
  • Customers don't like
    • Dishonest customer service 12
    • Lack of notification of problem 9
    • Poor service 6

I ordered an 800.00 tool box that said in stock and free shipping on Oct 13th and would take up to 10 days delivery. On the 28th of Oct I sent an email canceling my order. Another one on the 29th....and even made the call on the 30th. I got reposes to both early emails and was told I could refuse the order. I got no notification that this had even shipped and was not provided a tracking number util I called again on the 31st because they said... Read more

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Tried ordering a couch from them, after waiting 2 weeks and hearing nothing e mailed them as to what was up. Was told couch was discontinued from Ashley furniture and couldn't get a hold of one. Later recieved an e mail if I recieved the couch or If I was still waiting. Then recieved another e mail about order being loaded onto truck but also still stating item discontinued. Cancelled order to be on the safe side because I ordered it from... Read more

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Very disappointed now. I purchased a Danby DFF100C1BSLDB refrigerator from Appliance connection, and while at first I was pleased with the professionalism and customer service, less than 3 months later when the refrigerator wasn't working properly they referred me to the manufacturer, and I have had to wait 2 weeks to get an appointmen. I have no idea what the company is going to do to remedy the problem, but I will never buy from them again.... Read more

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I ordered a sofa sleeper and listed my home address for delivery as I was told to do. When I listed my cottage address, there would be a $79.99 added fee to go 8 miles further. I was told to list my home address and once the sofa came in, I was to change it back to my cottage and speak to the shipping company to get them to possibly waive the added fee. When the sofa came in, I followed all of the instructions from Appliance Connection to... Read more

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Save yourself a headache and DO NOT do business with this company. Table I ordered arrived severely damaged with no ability to inspect and/or refuse acceptance. They sent a replacement table which was also severely damaged and just left on doorstep. I wanted a refund at this point and they kept avoiding issuing a refund. I didn't want a potentially third damaged table sent to me, but they sent one anyway without my request or approval. The... Read more

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I ordered a corner wicker unit 5/31/16 from them because they were the only ones who said they had it in stock. It is now 9/12/16 and I still do not have the item. Though told I would be kept informed of status of order, the only time I received information was when I requested it. First I was told I did not place an order, then I needed an order number that I did not receive, but they were able to find once I forwarded an email I was sent to... Read more

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NEVER AGAIN.....Customer service sarcastic, actually giggling....told me to be quiet and listen so she could explain my problem to me. Item shipped to mewas wrong model number and damaged. I feel they purchase factory seconds after you place an order to fill your order hence the long delay and damaged/wrong goods.

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ordered a VIG FURNITURE SOFA from Appliance Connections on February 27,2016. Paid item in full then was told it won't be delivered until June 30th 2016. They should mention this before accepting your credit card information. Soooo June 30th arrived, no sofa. I called and they pushed the date to July 11,2016 no big deal, but still no sofa... called again and they pushes the date to July 17, 2016 okay no problem right??!! but still no sofa so I... Read more

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This company is deceiving and dishonest. I purchased a 600$ desk for my granddaughter took weeks for delivery. When arrived the box was mutiluated and you could see the desk inside. A pink note on the box read this was the condition of the box when the shipping company received the desk, the desk was not accepted and returned. Now 2 weeks later all pictures have been sent everyone agrees the box was all to *** but the desk is in good condition... Read more

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I attempted to purchase a range from because they were the only store I could find online who claimed to have the range in stock. Their policy said that if the range was in stock they would ship like within 48 hours. Several days passed and my order was still processing. I was informed that they did not have it in stock and would be ordering. I attempted to cancel my order at that through their website, but the return... Read more

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