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1.8 Based on 41 reviews
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  • Customers like
    • Prices 10
    • Appliances 3
    • Service 3
  • Customers don't like
    • Dishonest customer service 11
    • Lack of notification of problem 7
    • Poor service 6
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Save yourself a headache and DO NOT do business with this company. Table I ordered arrived severely damaged with no ability to inspect and/or refuse acceptance. They sent a replacement table which was also severely damaged and just left on doorstep. I wanted a refund at this point and they kept avoiding issuing a refund. I didn't want a potentially third damaged table sent to me, but they sent one anyway without my request or approval. The... Read more

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I ordered a corner wicker unit 5/31/16 from them because they were the only ones who said they had it in stock. It is now 9/12/16 and I still do not have the item. Though told I would be kept informed of status of order, the only time I received information was when I requested it. First I was told I did not place an order, then I needed an order number that I did not receive, but they were able to find once I forwarded an email I was sent to... Read more

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NEVER AGAIN.....Customer service sarcastic, actually giggling....told me to be quiet and listen so she could explain my problem to me. Item shipped to mewas wrong model number and damaged. I feel they purchase factory seconds after you place an order to fill your order hence the long delay and damaged/wrong goods.

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ordered a VIG FURNITURE SOFA from Appliance Connections on February 27,2016. Paid item in full then was told it won't be delivered until June 30th 2016. They should mention this before accepting your credit card information. Soooo June 30th arrived, no sofa. I called and they pushed the date to July 11,2016 no big deal, but still no sofa... called again and they pushes the date to July 17, 2016 okay no problem right??!! but still no sofa so I... Read more

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This company is deceiving and dishonest. I purchased a 600$ desk for my granddaughter took weeks for delivery. When arrived the box was mutiluated and you could see the desk inside. A pink note on the box read this was the condition of the box when the shipping company received the desk, the desk was not accepted and returned. Now 2 weeks later all pictures have been sent everyone agrees the box was all to *** but the desk is in good condition... Read more

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I attempted to purchase a range from ApplianceConnection.com because they were the only store I could find online who claimed to have the range in stock. Their policy said that if the range was in stock they would ship like within 48 hours. Several days passed and my order was still processing. I was informed that they did not have it in stock and would be ordering. I attempted to cancel my order at that through their website, but the return... Read more

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Appliance Connection hired an incompetent trucking company (AM Trucking) from Hayward CA to deliver my refrigerator. The delivery personnel came to my door and stated they declined to deliver. They refused to drive on the road to my house, which is regularly travelled by the same size truck. They lied and said they couldn't find the place. Appliance Connection was unable to deliver, so they sent the item back and charged me $533.00 for the... Read more

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Ordered a stove on july 4th. Am trucking was to deliver between 4 and 7 pm on july 15. No delivery no call. No customer service after hours. On july 16 I was told truck broke down and a new delivery time would be scheduled on july 18. Again nothing. Contacted appliance connection on the 19th . They forwarded their email to Am trucking. Am Trucking says they will reschedule. No calls. July 21st. Customer service says they will call me back. Read more

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They refuse to match a price even before the item has been received. They did say they were sorry, uh huh. I was offered points for my next purchase oh and offered an additional 3 years on my warranty. As of 6/29/16 three online stores offered this same refrigerator for $1,093.00 even with taxes in my state I would have saved a considerable amount of money from the $1,399.00 I originally paid. I was scammed, completely scammed. I have no choice... Read more

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Make sure you pay with paypal. Very shady company with a terrible customer service. Waited for a whole month for my chair to arrive. When i tried then to cancel, they prettu much told me tough luck, you bought it and you have to wait.. I have paypal dispute open to get my money back. Read more

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