Lies L

Damaged goods, refused refunds, 90 days to receive products, and lies

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I decided to plunge in and see if appliances connection could deliver a full home package of appliances worth 10's of thousands.

I figured even if it was horrible service, I'm saving thousands so maybe it's worth it.

Over 4 months, here are the results --

1. installation service doesn't install any products except fridge

2. refund for installation service is at 50%

3. received damaged products and didn't get refund for damage

4. products state they are on hand and ready for shipping, but took 3 months and tons of lies

5. still waiting for hundreds in refunds for past 3 months to account for damage and non-installation

6. reported to NYC attorney general twice - no results yet

Bottom Line - they shouldn't be in business at all and no pain/suffering is worth the savings.

View full review
Loss:
$300
Pros:
  • Selection and prices
  • Price
Cons:
  • Poor service
  • Lies
  • Misinformation
Reason of review:
Poor customer service

Preferred solution: Full refund

2 comments
leona u

Yup. So many of us are in the same boat.

Absolutely horrible company to deal with. Wish I had read these reviews before I bought.

AppliancesConnectionCares

We are extremely sorry to hear about this, and even more sorry to disappoint a customer. Please reach out to me directly with your order number.

We want hear all about your concerns and address them in the most suitable way.

We look forward to hearing from you. Your feedback makes us better.Thank you,Danielle.s@appliancesconnection.com

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Anonymous

Don't buy from Appliance Connection

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I bought a refrigerator on 1/8 and still do not have it 8 days later. I tried to call but there were so many callers I decided to go online and contact them. It was impossible to sign in so I tried the chat. I waited at least 15 minutes and finally someone typed a standard message, Delivery is 7-14 days. I asked about cancelling and the cancellation fee was ridiculous and then he just hung up on me. The tracking sheet says in transit, nothing else. If you need something fast, don't buy here. Their site says 7-14 days but usually much quicker. NOT.
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Reason of review:
Poor customer service
1 comment
boz1959

Update. Refrigerator finally came 1/19/18, with minor cosmetic damage.

Trucking company was great. They took pictures and noted everything for me to submit to appliance connection. They have a separate service division for shipping problems and I must say it was easy to deal with and the rep.

took care of everything rather quickly. Received credit from manufacturer.

Anonymous

Takes almost 1 month to fill order,

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placed order on December 17 for a simple pizza stone, not a fridge or commercial oven or aircraft. Update few days after placing order was that it shipped and scheduled to arrive on Jan 2. which that in itself is crazy, wondering if they horse and buddy broke down. Well it is now Jan 2 and no pizza stone. Called their customer service cause there online chat doesn't work. I was held on the phone for over 12 minutes, and about 10th person waiting. Seems like they only have one employee working customer service phone line. Well found out that my stone did not even ship yet, they are blaming the manufacturer. They said it will not even get shipped out until the 9th and that just getting it out of the warehouse. Appliance connection makes it look like they stock their products, but it is all a faux show. They don't stock anything, they are just middle men that take their cut and make false claims. So it will be over a damn month before I get my @#$%N stone. Will Never, never do business again with this fake company. Stay away from this place.
View full review
Loss:
$50
Reason of review:
the problems is ALL the ABOVE!

Preferred solution: Deliver product or service ordered

Anonymous

Still waiting for my grandchildrens beds

On November 17 I ordered two bunk beds for my granddaughters. When I reached out to Appliance Connection November 30, they were just being shipped from their warehouse in California. After another week, again their just being shipped from California. On December 20 I called and they were just picked up from their warehouse someplace on the east coast. My order had been sold to a third party company. Today is December 26th and no bunk beds. Through the third party delivery company I'm being told the estimated date for delivery is January 2nd. Were still sitting in Texas waiting on what was I thought would be a Christmas Gift.
View full review
Loss:
$900
Reason of review:
Poor customer service
Anonymous

Buyer Beware. Do Not order anything from Appliance Connection

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Richard Andellini lousy customer service manager at Appliance Connection. Buyer Beware.

Do Not order anything from Appliance Connection. If you have any issues with your product and if you want to return, they will give you run-around for days and you won't get anywhere with Appliance Connection. They sell 2nd quality appliances and damaged furniture. Very sly operation.

They use 3rd party delivery trucking company that employs rude drivers and delivery boys.

if you are reading this review, my experience has been frustrating with this company and I strongly suggest take your business somewhere else. There are many suppliers/vendors selling the same product.

View full review
Loss:
$4000
Cons:
  • Lousy
Reason of review:
Bad quality

Preferred solution: Full refund

2 comments
Guest

I wish I had read your review prior to placing my order! UGH! I am dealing with Richard right now and his tone has gone from "polite" to threatening.

Based on all the bad reviews, there should be an opportunity for a class action against these people.

Guest
reply icon Replying to comment of Guest-1390615

I've seen all their complaint and it doesn't even total 1% of the 2 million orders they handle every year. I've had 6 orders with them in 4 years and dealt with everyone including andellini and they've done right by me, you can't satisfy everyone

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Resolved
Yolinda Hfy

Resolved: WHERE TO BEGIN...

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Appliance Connection - WHERE TO BEGIN...
Appliance Connection - WHERE TO BEGIN... - Image 2
Updated by user Mar 25, 2017

Appliances Connection finally refunded ALL of the shipping and restocking fees. However, they asked me to change a review i had made on another site.

So until, I received all of my money back, I changed my review to a less scathing one and changed my star rating from a 1 to a 4. Now that I have my money, I am going to return the review to the original one. This is one of the reasons I do not want to do business with AC, nor should anyone else. Asking a customer to change their review in trade for getting a refund is very unprofessional and underhanded.

Also I found out that all of the 4 or 5 star reviews are from people who work at or is related to those who work at AC. Not to mention they moderate the reviews on their site.

Only positive reviews will be allowed on the Appliances Connection website. So don't believe all the "glowing" reviews, they are fake!

Updated by user Feb 24, 2017

We ordered from Appliancesconnection.com because their site stated the furniture was "in stock and ready to ship". A week went by and no word.

We contacted them and they stated that "the furniture will be shipping directly from the manufacturer and should be shipping around Feb. 12" We finally received an email that the furniture would be delivered on Feb. 24.

The driver was sick so we had to reschedule the delivery for next week. That's when we canceled the order.

Original review Feb 23, 2017
Waited a month for furniture. Finally received a notification that my furniture will be delivered in the morning on 2/23. The night before, I got rid of my old furniture to make room. The next morning received a call from AM Trucking (the delivery company) stating the driver is sick and my delivery will be rescheduled for the following week. WHAT?! A delivery company that only has 1 driver with no contingency plan? I took the day off of work to be there for the delivery. On top of that, I have family coming in from out of town with no furniture! I wanted to cancel the order and they said I would have to pay the shipping and restocking fee...again WHAT?! Their best offer was to take $50.00 off and give me the "white glove" delivery for free. So I have to rent furniture for the weekend, loosing a pays pay... nope, $50.00 won't cover that. Just buy your furniture from a local store and forego this place!
View full review
Loss:
$1000
Cons:
  • Misinformation
Reason of review:
Problem with delivery

Preferred solution: Full refund

Anonymous

Worst Customer Service

I purchased a sofa on 07/29/17 On the 8th I received a email stating that i will receive a notification once the item ships..I called them yesterday to check on the status of my order.., and was told by the rep that she didnt have any updates . and that she would contact the manufacture, and email me the information as soon as she receives it! I felt like she was just putting me off/giving me the run around...especially because it has been over 24 hrs since we spoke, and still no email..no sofa.. I think that they should put forth the effort to try to communicate better with their customers ,, I really wished that I would have purchased locally,,, especially after reading these horrible reviews...
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Reason of review:
Problem with delivery
Anonymous

Wrong Item Received - Problem with Return & Exchange

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DO NOT BUY FROM APPLIANCE CONNECTION: Bought a dual zone Summit Wine Fridge to match the 2 I already have. Wrong Model Received (one door instead of 2); called back the next day and the person found the model I wanted, the price happened to be identical, so the guy said there is no cost to me; sent me a “return authorization form” which I promptly returned; sent me another email confirming the exchange with the new model #, I replied and confirmed.

Received an email from their order department and assumed all is good. Nothing happened for few weeks, sent a query to order department for status update no response. 2 weeks later called and spoke to the same person, after a brief review, he said "I sent you email to confirm but you didn’t”; I gave him the specific date and time I responded (about 12 hours after his email), he found it; after 45 min conversation with few holds, he responds by saying the return policy is 30 days, but I called back the next day after delivery, I have email communication with you within one week of delivery; after another hold he said there is a $365 restocking fee; but “you never mentioned that and specifically sent me a return form showing I owe zero $”; another hold, he came back with a reduction to $150 but now for shipping; I disagreed; after hold its now its $125; spoke with a supervisor who was not interested in the history and told me among other things: “I don’t care about your prior conversations”... “this is our policy”...

“we are a small company”... "why are you hustling us”; after 15 minutes of aggressively telling why I’m wrong, the supervisor hung up on me.

View full review
Loss:
$1159
Cons:
  • Hustler
  • Desrespect for customers
  • One of the worst customer service experiences ever encountered
Reason of review:
Poor customer service
Resolved
Damyia Msz

Resolved: Don't Buy From Appliance Connection..! Poor Delivery Service and Worse Customer Service

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Updated by user Jan 11, 2017

After a number of days, some Service management people got involved and rectified the situation. I have been fully refunded. It should not have been so painful....but all's well that ends well.

Original review Jan 04, 2017
We ordered a GE Café model gas oven from them. It was all sunshine at the time we placed the order. They even offered to get it to us before the New Year. Problem is we needed to install a gas pipe and it’s tough to get someone between Christmas and New Year’s. We settled on 1/3 since they could have done it earlier according to customer service so no problem with 1/3. FYI....This was later characterized as “you pushed the delivery date out”. So we scheduled accordingly and sold the old stove and scheduled the gas pipe installation all on 1/2. THEN we got notification from the trucker….1/11 delivery. Which means my family would be out a stove for close to 9 days. We called customer service and of course they cannot control their trucker. So I cancelled the order knowing I could get the same stove within 3 days at Home Depot…albeit at a higher price. But at first they refused to acknowledge the cancellation. Then after arguing about it (shouting sometimes with Eric, their Cust service rep) they simply needed me to pay the $300+ shipping charges…which is ridiculous since they blew it not me ..and I was already inconvenienced and paying more for the stove. As it stands I am contacting the Attorney General, and BBB to lodge complaints. No commitment to customer satisfaction, no empathy for 9 days without a way of cooking. This company really SUCKS !
View full review
Loss:
$350
Cons:
  • Late delivery
  • Refund policy
  • Desrespect for customers
Reason of review:
Problem with delivery

Preferred solution: Full refund

Anonymous

HORRIBLE SHIPPING EXPERIENCE

I ordered a sectional couch on 3/3/17 ( said it was IN STOCK) would ship between 3/6-3/9.....its now 3/31/17 and still have NO SOFA. Now they are saying it should arrive 4/4-4/9, which i do not believe at all.....over a month . I would NEVER order from them AGAIN. I tried to cancel my order and they told me since it shipped on 3/17 i cant....which it DID NOT ship on that date. I tried to write a review on their page and they took it down. The customer service is horrible, if you even get to talk to anyone...they get an attitude with you. My email from the shipping company says the order was entered on 3/24.....3 weeks after i paid for it.
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Reason of review:
Order processing issue
Mercer Ezn

Appliance Connection - Delivery Service Review

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I bought a sofa from appliance connection (Braxlin 885021* 101" Sofa Chaise with Reversible Chaise Cushion, Pillows Included and Flared Arms in Charcoal). The item arrived in good condition and was a really good price. Also yhe final delivery was perfect, good communication and nice delivery drivers. Now the bad points. The main problem was with Appliance Connection themselves. Communication was appalling. No calls back when requested. No idea what was happening with the order. And the amount of time to deliver. It took around a month. 3 weeks from new Jersey which is about a 6 hour drive. We had the option of paying $50-$100 extra to deal withas a local firm and get the item quicker. Next time...... I'll spend the extra. To then top it off they refused to publish this review, so i posted it here instead.
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Reason of review:
Order processing issue
Anonymous

Appliance Connection - Shipping Service Review

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They took my$$ from bank immediately then held order for 3 days notified me that I needed to call my bank and have them authorize a ship to address that was different than bill to, bank was clueless as to why they told me to call them. Then they instructed me to go into account master to add shipping address again and call them back, I did that, claimed it didn't work, they then conferenced an unidentified person in who claimed he was from bank and asked me for.my complete credit card # again so they could reprocess order, also said I could use PayPal to pay again if I wanted. When I cancelled order they said it will take 5 to 10 days to refund. I filed case with my bank, it seemed like a scam operation.
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Reason of review:
Order processing issue
Anonymous

Appliance Connection Shipping Service Review

Rip off. Do Not use them!!! Horrid. Bate and switch. I ordered a table base and table and paid for it. Then they did not send the top!! Said in their notes we had discussed the table size. Horrible nasty peoplr
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Reason of review:
Order processing issue
Celene Yru
map-marker Brooklyn, New York

No support for products

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Very disappointed now. I purchased a Danby DFF100C1BSLDB refrigerator from Appliance connection, and while at first I was pleased with the professionalism and customer service, less than 3 months later when the refrigerator wasn't working properly they referred me to the manufacturer, and I have had to wait 2 weeks to get an appointmen. I have no idea what the company is going to do to remedy the problem, but I will never buy from them again. I could not in good conscience recommend Appliance Connection for purchases because they do not support the products they sell. I spent over $600 with delivery, and now I don't know at the end of the day if I will have a working refrigerator
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Reason of review:
Poor customer service
Anonymous

DO NOT ORDER FROM THIS COMPANY

1870 BATH AVENUE BROOKLYN, NEW YORK I placed an order on Dec 9th for $3600. I called five days later to inquire about my order.

They said there was a billing issue although the funds were withdrawn from my account on the 10th. Not pending, withdrawn. They state that no funds leave your account until it ships. This is a lie.

The billing manager Jonathan Bakshi, also lies, repeatedly. He said they couldn't verify the billing/shipping address. They were different because we are moving. However, they HAD NOT PROBLEM REMOVING FUNDS FROM MY ACCOUNT.

They will spin tale after tale, say they will call you back. It's all lies. The worst company I have EVER dealt with. Now, even though the money supposedly hasn't been withdrawn, will take 48 hours to be returned to my account.

AWFUL COMPANY. They are internet based, no brick and mortar and no one knows anything.

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Reason of review:
Order processing issue